fame and shame · Jewy goodness · Keepin' it real · whine and cheese

Day 339: No good deed goes unpunished?

Remember my rant about not wanting to use Amazon but being fed up with the subpar online shopping experience with Canadian companies? And remember how I called out Canadian Tire specifically?

(I hope you remember. It was just last week.)

It just got worse: apparently Canadian Tire now owns Party City. The once-functional Party City website has migrated to the same system used by all Canadian Tire companies.

I was trying to find somewhere to buy packaging for our mishloach manot and I hit on Party City, which is nearby and offers curbside pickup. I even knew exactly what I wanted and put it into my cart quickly and went to check out. The page started loading… and kept loading… loading… loading…

I barbecued our dinner, ate with everyone, cleaned up, and came back to the computer. Still loading…

Maybe I should hit refresh, I thought. Maybe it timed out and if I reload the whole thing it’ll work?

Nope. Dream on.

I even tried using an incognito browser window, just in case there was some problem with cookies or some other kind of cached information (almost sounds like I know what that means, doesn’t it?). I got this:

Image description: screenshot of the Party City website. There’s a pop-up window that reads, “Sorry, there is a problem. We are currently experiencing system difficulties and cannot process your request at this time. We are working hard to resolve the issue. Please try again later.”

If this was the first such issue I’d had with this platform, I’d shrug and try again tomorrow. But I’ve had this kind of problem many times with Canadian Tire. Do they not know that their system is terrible? Or do they just not care? Plenty of other companies seem to have reasonable e-commerce systems, so what’s the problem here?

Amazon’s terrible ethics and business practices are worse, in the long run, than a frustrating online shopping experience, so I’ll probably keep trying to buy this stuff from Party City even though I’ve already wasted at least half an hour on what should have been a five-minute transaction at most. It sure feels like no good deed goes unpunished, doesn’t it?

2 thoughts on “Day 339: No good deed goes unpunished?

  1. Out of pure innocence and ignorance…. Since you know exactly what you want and prices etc, can you call the local store and work it out with them voice to voice? Or have I been dreaming and this is a fantasy idea. I really do not know.
    At least by voice you can share the frustration of the new order system…..
    OR double mask, glove up, wear googles and go in person and just brave the store? Yes, I know about the necessary decontamination process afterwards and it is a pain but…..
    Giant buckets of support!

    1. Unfortunately right now we can’t even go into the store. We’re under a stay-at-home order but are allowed to order things for curbside pickup. I guess I’ll have to call and talk to a real person tomorrow.

      I don’t say this often enough, but thanks for your comments. I really enjoy reading them.

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